Take a deeper look at the impact of Living Services and recently published articles.

IOT, web reshape design

The rise of the Internet of Things and Web services is driving new design principles, said Fjord's Nandini Nayak in a keynote at the Designers of Things event.

December 3, 2015

Living Services: New smart services

Described by consultancy Fjord, design and innovation from Accenture Interactive, the advent of a new era of intelligent services is analyzed in an unpublished study.

October 10, 2015

Fjord: Designing for the internet of things

greater sensitivity to location and context could revolutionise notifications, resulting in a kind of anti-spam – relevant and hyper accute.

November 13, 2015

Atomised brands: learning to lose control

Mark Curtis, chief client officer at Fjord, design and innovation from Accenture Interactive, on why brands that distribute themselves across different platforms and services better suit their customers’ needs.

November 2, 2015

The future is the internet of things – deal with it

IoT is about to explode, perhaps literally, if privacy and security issues aren’t fixed.

October 29, 2015

Tech companies move to the cloud and become “liquid”

The appearance of living services is given not only by the ubiquitous digitization of all, but also what we call liquid expectations

October 16, 2015

Platform Eyes Easier Diabetes Management for 400 Million Sufferers

Fjord's Living Service would improve life for everyone by leveraging pools of data collected by fitness wearables and mobile apps

October 9, 2015

Going on a digital diet would be a good thing sometimes

Within the lexicon of the technology sector, the expression “digital transformation” is commonly used as an umbrella term covering the offering of products and, above all, services.

September 14, 2015

Channeling liquid expectations: How marketers can deal with disruptors

As described in our previous post, customer experiences with any product category now affect how customers experience products in other categories previously thought to be unrelated...

May 20, 2015

Australian businesses running the numbers on analytics-driven customer service

Australian businesses, such as the University of Adelaide, are gaining customer insights from large volumes of data through data analytics technology.

September 9, 2015

Why the Internet of Things is just one part of a much bigger prize

By now we're all familiar with the Internet of Things, but the question that should be on everyone’s lips is how these connected devices will actually benefit business and society as a whole?

September 9, 2015

New digital era of “Living Services” sees CMOs lose brand control

We’re entering the third era of digital transformation where a customer’s experience of your products and brand will be delivered..

April 28, 2015

Liquid expectations: Consumers are setting a different bar for experiences

Only 62 percent of chief marketing officers think they are doing a good job in delivering relevant customer experiences, and less than half (49 percent) think they are even in charge of the customer experience...

May 19, 2015

What Is Zero UI? (And why is it crucial to the future of design?)

For better or worse, a large amount of design work these days is visual...

June 2, 2015

Here’s why companies need to think bigger when it comes to connected devices

Connecting a device turns it into something far greater than the sum of its analog parts...

June 10, 2015

Forget self-driving cars, get ready for self-banking cars

Mobile banking could, in the not-too-distant-future, include motor banking...

June 30, 2015

Gestures will we the interface for the Internet of Things

The human body interacts with the physical world in subtle and sophisticated ways...

July 8, 2015

Beyond the Internet of Things – the birth of Living Services?

Anyone with an eye on the tech market is going to be aware that no presentation or analyst report these days is complete...

July 17, 2015

Internet of Things is changing marketing in profound ways–are you ready?

Over a few short years, the Internet of Things (IoT) has morphed from a futuristic concept into reality...

July 30, 2015

When services become ‘living’ how will brands survive?

This is an exciting time to be a marketer...

August 6, 2015

IoT devices to reach 38 billion by 2020, bringing challenges and opportunities

The number of Internet of Things (IoT) connected devices is expected to reach 38.5 billion by 2020...

August 6, 2015

The Era of Living Services

Accenture Interactive and Fjord recently released a new report entitled "The Era of Living Services...

August 22, 2015

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